Privacy Policy
1. Who we are
Our website address is: https://www.ultraview.co.uk
Ultraview is the trading name of Cotswold Windows (Cheltenham) Ltd, a company registered in England and Wales (company number 01286219).
Our registered office is: 4th Floor Llanthony Warehouse, The Docks, Gloucester, GL1 2EH
Our trading address is: Unit 3 Orchard Industrial Estate, Toddington, Gloucestershire, GL54 5EB
We are the data controller responsible for your personal data. If you have any questions about this policy or your personal data, please contact: Email: admin@ultraview.co.uk
2. What this privacy policy covers
This Privacy Policy explains how we collect, use, store and protect your personal data when you:
visit our website; submit enquiries or request quotations; communicate with us; use our services; receive marketing from us.
This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
3. The personal data we collect
We may collect, use, store and transfer different kinds of personal data, including:
Identity and contact data; Name; Address; Email address; Telephone number; Enquiry and project data; Details of your property or installation requirements; Survey or quotation information; Order and installation records; Technical and usage data; IP address; Browser type and version; Device information; Website usage and behaviour; Marketing and communications data; Your preferences in receiving marketing; Records of communications with you.
4. How we collect your data
We collect data when you: fill in contact or quote forms; contact us by phone, email or website; interact with our marketing; use cookies and analytics tools; request services or make enquiries.
We may also receive personal data from: third-party marketing platforms; advertising partners;
website analytics providers.
5. How we use your personal data
We only use your data when we have a lawful basis. This includes:
Contract To:
provide quotations; arrange surveys; deliver installation services; manage customer accounts and orders.
Legitimate interests To:
improve our services; understand how customers use our website; respond to enquiries; prevent fraud.
Legal obligation To:
comply with legal or regulatory requirements.
Consent To:
send marketing communications where required; place non-essential cookies.
You can withdraw consent at any time.
6. Marketing
We may send you marketing communications about our products and services where:
you have requested information from us; or you have purchased from us and have not opted out.
You can unsubscribe at any time by:
clicking the unsubscribe link in emails; contacting us at admin@ultraview.co.uk.
We do not sell your personal data to third parties.
7. Cookies and tracking
We use cookies and similar technologies to: ensure website functionality; analyse performance; improve user experience; support marketing activities.
For full details, see our Cookie Policy.
8. Sharing your personal data
We may share your personal data with trusted third parties, including: IT and website providers;
CRM and marketing platforms; installation and survey contractors; payment providers (where applicable); regulatory or legal authorities.
We require all third parties to respect your data and process it securely.
9. International transfers
Some service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards such as: UK adequacy regulations; standard contractual clauses;
secure data transfer mechanisms.
10. Data security
We implement appropriate technical and organisational measures to protect your data from:
unauthorised access; loss or misuse; disclosure.
Access to your data is limited to authorised personnel.
11. Data retention
We retain personal data only as long as necessary, including:
enquiry data: typically up to 24 months; customer and installation records: typically up to 7 years; marketing data: until you withdraw consent.
We may retain data longer where legally required.
12. Your legal rights
Under UK GDPR, you have the right to: access your personal data; correct inaccurate data; request erasure; restrict processing; object to processing; data portability; withdraw consent.
To exercise these rights, contact admin@ultraview.co.uk.
You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk
13. Automated decision-making
We do not carry out automated decision-making that significantly affects you.
14. Children’s privacy
Our services are not directed at children under 13. We do not knowingly collect data from children.
15. Links to other websites
Our website may contain links to other websites. We are not responsible for their privacy practices.
16. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
17. Contact us
If you have any questions or concerns: Email: admin@ultraview.co.uk